Terms of service

Effective September 4, 2026. Questions: hello@consentshot.com.

1. Who is agreeing to what

These terms are an agreement between ConsentShot LLC, a Texas company ("ConsentShot", "we", "us"), and the medical practice or business that subscribes ("the clinic", "you"). By starting a trial, subscribing, or using the app, you accept these terms on behalf of your clinic, and you confirm you have the authority to do that.

If your clinic signs a Business Associate Agreement with us, that agreement controls where it conflicts with these terms on anything involving protected health information. Our privacy policy describes what we collect and how we protect it, and is part of this agreement.

2. The service

ConsentShot is an iPhone app and hosted service for capturing before and after photos in a clinical setting, recording patient consent, and exporting photos when a signed consent allows it. One subscription covers one physical location with its own patient list and staff. Additional locations are additional subscriptions.

We may improve, add, or change features over time. If we ever remove something your clinic depends on, we will tell you before it happens.

3. Trial, price, and payment

• Trial. Your first 14 days are free. A card is required to start. Cancel before the trial ends and you are not charged.
• Price. $99 per month per location, billed monthly in advance on the day the trial ends and on the same day each month after. Prices exclude any sales tax we are required to collect.
• Payment. Payments are processed by Stripe. We do not store your card number. You authorize us to charge the card on file each month until you cancel.
• Cancellation. Cancel anytime by emailing hello@consentshot.com or through the billing portal link in your receipts. Cancellation takes effect at the end of the current billing period. We do not refund partial months.
• Price changes. If we change the price, we will email your account holder at least 30 days before it applies to you. Keep using the service after that date and the new price applies; cancel before it and you pay nothing further.

4. What happens if payment fails or you cancel

Nothing is deleted. If a charge fails or your subscription ends, your clinic moves to read-only mode: staff can still open and view every patient record, photo, and consent, but cannot capture new photos, create new consents, or export. Fix the payment or resubscribe and full access returns.

If you leave for good, email us and we will produce a complete export of your photos, consent documents, and record data, delivered through a secure link. After you confirm you have received it, we hold your data for 30 more days in case you change your mind, then permanently delete it. Encrypted backups age out within 7 days after that. Section 7 covers what we keep.

5. Your records are yours

Your clinic owns its patient records, photos, consent documents, and everything else it stores in ConsentShot. You give us permission to store, process, back up, and display that data only as needed to run the service for you, and for no other purpose. We do not sell it, use it in marketing, or train models on it. Our privacy policy spells this out.

You can export your data at any time by asking us. We will never hold your records hostage over a billing dispute.

6. Your responsibilities

• Patient consent is your call. ConsentShot records the consent your patients give and blocks exports the signed form does not cover. It does not decide what consent your patients legally need. Choosing the right form language, obtaining consent properly, handling minors and guardians, and honoring revocations are your clinical and legal obligations, under your own policies and the laws that apply to your practice.
• Medical record retention. Photos and consents are part of your clinical record. How long you must keep them is set by your state and profession, and that obligation is yours. We keep everything until you tell us otherwise; we never auto-expire clinical data.
• Your staff and devices. You are responsible for everyone who uses the app under your clinic's account, for keeping the clinic sign-in and staff PINs private, for removing staff who leave, and for securing the devices the app runs on. If you think an account or device has been compromised, tell us right away and we will help.
• HIPAA and privacy law. If your practice is a HIPAA covered entity, ask us for a Business Associate Agreement before your trial ends. We provide the technical safeguards and the paperwork; your practice remains responsible for its own compliance program.
• Accurate information. Keep your contact and billing details current so our notices reach you.

7. What we keep after you leave

After a purge we keep only a completion record (internal identifiers, the date, and who requested it) as evidence that the deletion happened, plus the billing and accounting records the law requires us to hold. None of that contains patient photos or consent documents.

8. Acceptable use

Use ConsentShot for its purpose: clinical photography and consent in your own practice. Do not use it to store data you have no right to hold, to photograph anyone without appropriate authorization, to break the law, or to attack, probe, overload, copy, resell, or reverse engineer the service. Do not share one clinic account across unrelated businesses. We may suspend an account that puts patients, other customers, or the service at risk, and we will tell you why.

9. Our responsibilities

We will run the service with reasonable skill and care, encrypt your data in transit and at rest, keep an audit log of access, and follow the security practices described in our privacy policy. We will tell you without unreasonable delay if we learn of a security incident affecting your data. We aim for the service to be available at all times, but we do not promise uninterrupted operation. A new capture session must start online. If connectivity is interrupted, the app queues photos from that session and can resume their upload after reconnection and sign-in.

10. Intellectual property

ConsentShot, the app, the website, and their design and code belong to us or our licensors. Your subscription gives your clinic a limited, non-exclusive, non-transferable right to use the app for your practice while your account is active. Feedback you send us may be used to improve the product without any obligation to you. Nothing in this section touches your ownership of your own records.

11. Disclaimers

The service is provided as is. To the fullest extent the law allows, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement. ConsentShot is a record-keeping tool, not legal or medical advice, and it does not guarantee that a given consent form satisfies the law in your jurisdiction.

12. Limits on liability

To the fullest extent the law allows, ConsentShot is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising out of the service or these terms. Our total liability for any claim is limited to the amount your clinic paid us in the 12 months before the claim arose. These limits do not apply where the law does not permit them, and nothing here limits our obligations under a signed Business Associate Agreement.

13. Indemnity

You will defend and indemnify us against third-party claims arising from your clinic's patient-consent practices, your staff's use of the service, or data you store in it in violation of these terms or the law. We will defend and indemnify you against third-party claims that the service, used as intended, infringes someone's intellectual property rights.

14. Ending this agreement

You can end it anytime by cancelling (section 3). We can end it if you materially breach these terms and do not fix the breach within 30 days of our written notice, or immediately if the breach endangers patients, other customers, or the service. Either way, sections 4, 5, and 7 govern your data on the way out, and sections 10 through 16 survive.

15. Changes to these terms

If we change these terms, we will update this page and the date at the top. If a change materially reduces your rights, we will email your account holder at least 30 days before it takes effect, and you can cancel before then with no further charge. Continuing to use the service after the effective date means you accept the updated terms.

16. Governing law and disputes

These terms are governed by the laws of the State of Texas, without regard to its conflict of law rules. Any dispute will be brought in the state or federal courts located in Fort Bend County, Texas, and both of us consent to that venue. Before filing anything, email us; most problems can be solved with a conversation.

17. The rest

These terms, the privacy policy, and any Business Associate Agreement we sign with you are the whole agreement between us about the service. If a court finds any part unenforceable, the rest stands. You may not assign this agreement without our written consent; we may assign it to a successor that takes over the service, and will tell you if we do. Notices to you go to your account holder's email. Notices to us go to the address below.

Contact

ConsentShot LLC
hello@consentshot.com